Returns and Refunds

Journey Through Jewellery creates one-of-a-kind and small-batch pieces, each made with care and intention. Should you need to return a piece, eligible returns are accepted in accordance with the terms outlined below.

Refunds are not available on:

Bespoke or commissioned pieces

Personalised or engraved items

Earrings (for hygiene reasons)

Any item showing signs of wear or damage after delivery

Bespoke and commissioned work is created specifically for the individual and is therefore non-refundable unless an item is found to be faulty.

Please take a moment to read the returns policy before placing your order.

Order Cancellations & Amendments

If you need to cancel or amend your order, please contact us within 24 hours of placing it.

Due to the small-batch nature of our work and the prompt processing of orders, cancellations or amendments cannot be guaranteed once this 24-hour window has passed or once an order has entered preparation.

Please note that any transaction or payment processing fees charged by third-party providers are non-refundable and will be deducted from any approved refund.

Faulty or Damaged Items

Please inspect your order upon delivery.

If your piece arrives damaged or faulty, contact us within 48 hours of delivery, including clear photographs of the item and its packaging where possible. This allows us to assess the issue and, if necessary, raise it with the courier.

If an item needs to be returned for inspection or repair, it must be sent back using a tracked service. Return instructions will be provided once contact has been made.

In cases where damage is found to be the result of misuse or wear, a refund or replacement may not be offered.

United Kingdom Returns

Eligible UK orders may be returned within 14 days of delivery. Items must be unworn, unused, in their original condition and returned with their original packaging.

Return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable. We recommend using a tracked service, as Journey Through Jewellery cannot be held responsible for returned items lost in transit.

United States and Canada Returns

Eligible orders shipped to the United States and Canada may be returned within 14 days of delivery. Items must be unworn, unused, in their original condition and returned securely with their original packaging.

Return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.

Any customs duties, taxes, import charges or other fees incurred in connection with a return are the responsibility of the customer and are not covered or reimbursed by Journey Through Jewellery.

We recommend using a fully tracked return service, as Journey Through Jewellery cannot be held responsible for returned items lost or delayed in transit.

Ring Sizing

Each ring is made in a specific size, which is clearly listed on the product page.

Please ensure you select the correct size before placing your order. If you are unsure of your ring size, we recommend having your finger measured by a local jeweller prior to purchasing.

Questions 

If you have any questions about sizing before placing an order, please feel free to get in touch.

If you have any questions about sizing, shipping, returns, or your order before placing it, please feel free to get in touch. I’m always happy to help clarify details in advance.

You can reach me at louisejackson@journeythroughjewellery.co.uk